Complete Feature Set

Everything you need to automate customer service on WhatsApp. From basic FAQ handling to complex lead qualification and multi-language support.

Core Features

24/7 AI Responses

Instant replies any time of day or night, including weekends and holidays.

Custom Knowledge Base

AI learns YOUR business information - menu, services, pricing, FAQ.

Trilingual Support

English, Bahasa Malaysia, and Mandarin Chinese. Natural conversation in all three.

Human Handoff

Seamlessly transfer complex conversations to your staff when needed.

Smart Account Protection

Human-like response delays, rate limiting, typing simulation to minimize risk.

Web Admin Panel

Monitor conversations, update knowledge base, view analytics.

Technical Features

Real-time WebSocket Updates

Instant message delivery and status updates.

Activity Logging

Export conversations to JSON/CSV for analysis.

Rate Limiting

Configurable presets to prevent spamming.

Typing Simulation

Human-like typing indicators for natural feel.

Auto-reconnect

Automatic reconnection on network disconnection.

Credential Persistence

Secure storage of WhatsApp credentials.

Feature Comparison

Starter

Test the technology

AI Chatbot
Custom Knowledge Base
Basic
Human Handoff
Multilingual (EN/BM/ZH)
WhatsApp Numbers
1
Monthly KB Updates
None
Email Support
WhatsApp Support
Priority Support
Strategy Calls
Recommended

Growth Partner

Most popular choice

AI Chatbot
Custom Knowledge Base
Full
Human Handoff
Multilingual (EN/BM/ZH)
WhatsApp Numbers
1
Monthly KB Updates
2 included
Email Support
WhatsApp Support
Priority Support
Strategy Calls

Empire

For enterprises

AI Chatbot
Custom Knowledge Base
Full
Human Handoff
Multilingual (EN/BM/ZH)
WhatsApp Numbers
Up to 3
Monthly KB Updates
Unlimited
Email Support
WhatsApp Support
Priority Support
Strategy Calls
Quarterly

Industry-Specific Solutions

F&B / Restaurants

Common Problems:
  • Menu questions
  • Reservations
  • Operating hours
  • After-hours orders
Our Solution:

Capture orders 24/7, handle reservations automatically, answer menu questions instantly.

Property Agents

Common Problems:
  • Listing inquiries
  • Viewing scheduling
  • Qualification questions
  • Follow-ups
Our Solution:

Qualify leads 24/7, schedule viewings automatically, answer listing questions instantly.

Healthcare / Clinics

Common Problems:
  • Appointment booking
  • Clinic hours
  • Service FAQ
  • Medication questions
Our Solution:

Book appointments 24/7, answer common medical questions, provide professional responses always.

E-commerce

Common Problems:
  • Order status
  • Product questions
  • Returns & exchanges
  • Shipping inquiries
Our Solution:

Handle order inquiries 24/7, answer product questions, process returns automatically.

Education / Tuition

Common Problems:
  • Course inquiries
  • Registration
  • Schedule questions
  • Fee structure
Our Solution:

Capture parent inquiries 24/7, handle registrations, answer course questions instantly.

Beauty / Spa

Common Problems:
  • Appointment booking
  • Service questions
  • Pricing
  • After-care instructions
Our Solution:

Book appointments 24/7, answer service questions, provide after-care information.

Ready to Automate Your Customer Service?

Join hundreds of Malaysian businesses already using Gx Chatbot to capture more leads and save on customer service costs.