Privacy Policy
Last updated: 18 December 2024
1. Introduction
Gx Chatbot, operated by Wong Guo Xiang (SSM Registration No: 202403246859 / 003648372-T), is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WhatsApp automation and AI chatbot services ("Services") or visit our website at chatbot.gxwong.com.
2. Personal Data We Collect
We may collect the following types of personal data:
Information You Provide:
- Name and business name
- Email address
- Phone number (including WhatsApp number)
- Business information (industry, size, requirements)
- Messages and communications with us
Information Collected Automatically:
- IP address and browser type
- Device information
- Pages visited and time spent on our website
- Referring website addresses
WhatsApp Service Data:
- WhatsApp conversation logs (for service improvement)
- Customer inquiry patterns and response analytics
- Business knowledge base content you provide
3. How We Use Your Data
We use your personal data for the following purposes:
- To provide and maintain our WhatsApp automation services
- To set up and configure your AI chatbot
- To respond to your inquiries and provide customer support
- To send service updates, billing information, and technical notices
- To improve our services and develop new features
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your data with:
- Service Providers: Third-party vendors who assist in providing our services (hosting, analytics, payment processing)
- WhatsApp/Meta: As required to operate WhatsApp Business API services
- Legal Requirements: When required by Malaysian law or to protect our legal rights
- Business Transfers: In connection with any merger, sale, or acquisition of our business
5. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Secure credential storage for WhatsApp connections
- Access controls and authentication measures
- Regular security assessments
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Active Accounts: Data retained while your subscription is active
- Terminated Accounts: Data deleted within 90 days of account termination
- Legal Requirements: Some data may be retained longer for legal compliance
7. Your Rights Under PDPA
Under the Malaysian Personal Data Protection Act 2010, you have the right to:
- Access: Request access to your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Withdrawal of Consent: Withdraw consent for data processing (may affect service delivery)
- Complaint: Lodge a complaint with the Personal Data Protection Commissioner
To exercise these rights, please contact us using the details provided below.
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance your experience. These include:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage (Google Analytics)
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
We encourage you to review this Privacy Policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Gx Chatbot
Operated by: Wong Guo Xiang
SSM Registration No: 202403246859 (003648372-T)